Introduction

Jananayagam (“the App”) is a community engagement and public issue reporting platform for Tenkasi. This Privacy Policy explains how we collect, use, store, and protect user information when using the application.

By accessing or using Jananayagam, you agree to the terms outlined in this Privacy Policy.

Information We Collect

How We Use Your Information

The collected information is used to:

• Register and authenticate users
• Process public issue reports
• Display issue status and updates
• Improve platform functionality
• Communicate with users regarding submitted issues
• Prevent misuse, fraud, or unauthorized access
• Comply with applicable legal requirements

Location Information

The application may request access to your device location to accurately identify and report civic issues.

Location information is collected only when necessary for reporting and tracking issues.

Camera and Photo Access

The application may request access to your device camera and photo gallery to allow users to upload evidence related to reported issues.

Uploaded images are used solely for issue verification and resolution purposes.

Data Sharing

We do not sell user data.

Information may be shared only with:

• Authorized platform administrators
• Authorized platform administrators or relevant organizations responsible for addressing reported community issues, where applicable.
• Service providers assisting in application operations
• Law enforcement agencies when required by law

Data Security

We implement reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be 100% secure.

Data Retention

User information and issue reports may be retained as long as necessary to:

• Provide services
• Maintain platform records
• Comply with legal obligations
• Resolve disputes

User Rights

Users may:

• Access their personal information
• Request correction of inaccurate information
• Request account deletion
• Withdraw consent where applicable

Requests can be submitted through the contact details provided below.

Children’s Privacy

The application is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

Third-Party Services

The application may use third-party services such as:

• Google Play Services
• Firebase Analytics
• Firebase Cloud Messaging
• Google Maps Services

These services may collect information according to their own privacy policies.

Disclaimer

Jananayagam is a civic issue reporting portal for Tenkasi. The application is not a government service and is not affiliated with, endorsed by, or operated by any government department, ministry, or statutory authority.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted within the application and on the official website, where applicable.

Contact Us

For privacy-related questions or requests, contact: